Cancellation & Refund Policy
Last Updated: July 2026
At AethraLife, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. Please read this Cancellation & Refund Policy carefully before placing an order through www.aethralife.com.
1. Order Cancellation
- Orders may be cancelled free of charge before they are shipped.
- Where available, you may cancel your order through your account or by contacting our customer support team.
- Once an order has been dispatched, it cannot be cancelled.
- We reserve the right to cancel any order due to product unavailability, pricing errors, suspected fraudulent activity, payment issues, or circumstances beyond our control. In such cases, any amount paid will be refunded in full.
2. Return Eligibility
Returns are accepted only if the product is:
- Damaged during transit
- Defective
- Incorrectly delivered
- Expired upon delivery
- Materially different from the product ordered
Return requests must be submitted within 48 hours of delivery and should include:
- Order number
- Description of the issue
- Clear photographs or videos of the product
- Photographs of the outer packaging, where applicable
Our team may request additional information to verify your claim before approving the return.
3. Non-Returnable Products
As AethraLife products are consumable health and wellness products, the following items cannot be returned or exchanged for hygiene and safety reasons:
- Opened products
- Used products
- Products with broken or tampered safety seals
- Partially consumed products
This restriction does not affect your right to a replacement or refund if the product was delivered damaged, defective, expired, or incorrect.
4. Refund Process
Once the returned product is received, inspected, and approved, your refund will be initiated.
- Refunds are issued only to the original payment method used for the purchase.
- Refunds are generally processed within 5–10 business days after approval.
- The time taken for the refunded amount to reflect in your account depends on your bank or payment provider.
We do not process refunds in cash or transfer refunds to a different payment account unless the original payment method is no longer available.
5. Replacement or Exchange
If you receive a damaged, defective, expired, or incorrect product, you may choose either:
- A replacement (subject to stock availability), or
- A full refund.
Where an incorrect flavour, size, or variant has been shipped due to our error, we will arrange a replacement at no additional cost.
6. Failed or Cancelled Payments
If your payment fails but the amount is deducted from your bank account, the refund is generally initiated automatically by your bank or payment gateway.
Most refunds are completed within 5–7 business days, although the exact timeline depends on your bank or payment provider.
If the amount is not credited within the expected period, please contact our customer support team with your transaction reference.
7. Late or Missing Refunds
If you have not received your approved refund:
- Check your bank account again.
- Contact your bank or payment provider, as processing times may vary.
- If you still require assistance, please contact our support team with your order and transaction details.
8. Contact Us
If you have any questions regarding cancellations, returns, replacements, or refunds, please contact us:
Email: support@aethralife.com
Phone: +91 96767 99339
Our team will acknowledge your request as quickly as possible and work towards a fair and timely resolution.