Shipping Policy
Last Updated: July 2026
At AethraLife, we are committed to delivering your orders safely, securely, and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through www.aethralife.com.
1. Order Processing
- Orders are typically processed within 1–3 business days after successful payment confirmation.
- Orders placed on weekends, public holidays, or outside business hours will be processed on the next working business day.
- During product launches, festive seasons, promotional campaigns, or periods of high order volume, processing times may be slightly longer.
2. Shipping Coverage
We currently deliver across India.
If your location falls under a non-serviceable or remote area, our customer support team will contact you with the available delivery options.
3. Estimated Delivery Time
Once dispatched, most orders are delivered within 3–7 business days.
Delivery timelines may vary depending on:
- Delivery location
- Courier partner availability
- Weather conditions
- Public holidays
- Remote or difficult-to-access locations
Estimated delivery dates are provided for guidance only and are not guaranteed.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Any applicable taxes will be included as required by law.
- A GST-compliant invoice will be provided with every order.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation via email, SMS, or WhatsApp (where applicable), along with your tracking details.
Tracking information may take up to 24 hours to become active after dispatch.
6. Delivery Delays
While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:
- Adverse weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Courier partner delays
- Government restrictions or regulatory requirements
We appreciate your patience in such situations and will keep you informed if significant delays are expected.
7. Incorrect or Incomplete Shipping Address
Please ensure your shipping address, contact number, and PIN code are accurate before placing your order.
AethraLife is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer. However, we will make reasonable efforts to assist where possible.
8. Damaged, Defective, or Missing Items
If your order arrives damaged, defective, or with any missing item(s), please notify us within 48 hours of delivery.
To help us resolve your request quickly, please provide:
- Your order number
- A brief description of the issue
- Clear photographs or videos of the product
- Photographs of the outer packaging, if applicable
Claims submitted after the reporting period may not be eligible for replacement or resolution.
9. Failed Delivery Attempts
Our courier partners may make multiple delivery attempts.
If delivery cannot be completed due to customer unavailability, an incorrect address, or failure to respond to the courier, the shipment may be returned to us. Additional shipping charges may apply for re-dispatch, where applicable.
10. International Shipping
At present, AethraLife ships only within India.
We do not currently offer international shipping.
11. Contact Us
If you have any questions regarding your shipment or delivery, please contact us:
Email: support@aethralife.com
Phone: +91 96767 99339
Our customer support team will be happy to assist you with any shipping-related queries.